Delivery and Returns

Delivery and Returns

Delivery Information

We work with multiple carriers through a third party.

All orders are dispatched within 3 business days of artwork approval/sign-off. For urgent orders, please contact us at info@tgocreative.co.uk

Once we have dispatched your order, you will receive delivery confirmation via e-mail.

Delivery Times:

Delivery times are normally  3-4 Days UK wide.

We email at the time of despatch. We cannot be held liable/responsible for any delays caused by the logistics company.

Delivery Charges:

UK Delivery Under £149.00 +VAT = £8.99
UK Delivery Over £149.00 +VAT = Free

Worldwide Delivery = Price on Application

 

Returns Information

We are determined to impress and are confident that you will be delighted with your wallpaper and canvas prints.

The products ordered from us are of a bespoke nature and so we always offer proofs for your approval. These proofs offer an indication of positioning, colours and quality of printing.

We are happy to send an A4 Sample print Free of Charge prior to producing the full item.

As with any bespoke and printed product, unless the printing or material does not match the quality expected we cannot offer a refund.

Quality Issues

Unless you have a camera worth tens of thousands of pounds it is likely that any photo enlarged to a certain size will begin to pixelate when looked at up-close. It is worth bearing in mind that wallpaper is made to be viewed from over 4ft away, whereby the pixelation will be less apparent.

Sizing Issues

Please measure your walls correctly and give us the largest size!

We will setup your wallpaper 100mm taller and 50mm wider overall to account for any discrepancies on your walls. We cannot be held responsible for any sizing errors unless of course we have not input the sizes you gave us correctly into our system!

Installation Issues

We supply the wallpaper and you are expected to arrange for installation by a professional or a DIY enthusiast.

Our product hangs exactly the same as a standard paste-the-wall material. We supply instructions with delivery. As this part is out of our control we do not have any liability for mistakes.

Overall the wallpaper is designed to create an impression in a room, it can change a room dramatically and it really does look stunning. I personally have this product in my own house and sold this to friends.

Should you have any questions or experience any problems, we will do what we can to resolve any problem to your satisfaction.

We are here to help you with questions or queries you may have:

 

If you are not satisfied with your order due to quality issues we offer you the right to return it within 7 days of receipt and we will refund you the full purchase price.